Shipping Policy

At TrapX, we are committed to providing fast and reliable shipping to our customers. This Shipping Policy outlines our shipping methods, estimated delivery times, and other important details.

1. Shipping Locations

We currently ship to the United States, Canada, Europe, and select international locations. If your country is not available at checkout, please contact us at avi@trapx.io.

2. Processing & Handling Times

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Estimated Delivery Times

  • Standard Shipping: Estimated delivery time is 5-10 business days.
  • Economy Shipping: Estimated delivery time is 7-12 business days.
  • First Class Package International: Estimated delivery time is 10-20 business days.

Note: Delivery times may vary based on location, customs processing, and unforeseen shipping delays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • We offer Free Standard Shipping on orders over $99.
  • Expedited and international shipping options may have additional charges.

5. Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number.
  • You can track your shipment using the provided link in your email.
  • If you have any issues tracking your order, contact avi@trapx.io.

6. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees, which are the buyer's responsibility.
  • We are not responsible for delays due to customs processing.
  • Please check your country’s customs policies before placing an order.

7. Lost, Delayed, or Damaged Shipments

  • If your order is delayed, lost, or damaged in transit, please contact us at avi@trapx.io.
  • We will work with the carrier to resolve the issue as quickly as possible.
  • If an order is marked as "Delivered" but you have not received it, check with your local postal service before reaching out to us.

8. Address Changes & Order Modifications

  • If you need to update your shipping address after placing an order, please contact us within 12 hours.
  • Once an order is processed, we may not be able to make changes.

9. Returns & Refunds

  • If you need to return an item, please refer to our Return Policy.
  • Refunds for shipping costs are only issued if the return is due to an error on our part (e.g., incorrect or defective item sent).

10. Contact Us

If you have any questions about our shipping policy, please contact us: 

Email: avi@trapx.io

Address: 7925 Silverton Ave #510, San Diego, CA 92126

We appreciate your business and are committed to delivering your order safely and on time!