Payment Policy

At TrapX, we are committed to providing a secure and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, billing process, security measures, and other important details regarding transactions on trapx.io.

1. Accepted Payment Methods

We accept the following payment methods:

• Visa

• MasterCard

• American Express

• PayPal

• Shopify Secure Payments

All transactions are processed in USD ($) unless stated otherwise. Currency conversion fees may apply if you are purchasing from a different region.

2. Payment Processing & Billing

• Payments are processed immediately upon order confirmation.

• You will receive an email confirmation with your order details after a successful payment.

• If a payment fails or is declined, the order will not be processed. You may retry with a different payment method.

• For subscription-based services (if applicable), auto-renewal will be enabled unless canceled before the renewal date.

3. Taxes & Additional Fees

• Prices listed on our website include VAT (if applicable) for orders within the EU.

• International customers may be subject to additional customs duties, taxes, or import fees, which are the buyer’s responsibility.

• Any applicable transaction fees from your bank or payment provider are not covered by TrapX.

4. Secure Payment Processing

We prioritize security by:

• Using SSL (Secure Socket Layer) encryption to protect payment data.

• Processing all payments through PCI DSS-compliant payment gateways.

• Ensuring that TrapX does not store or access your credit card details.

If you suspect fraudulent activity, contact us at info@trapx.io immediately.

5. Refunds & Cancellations

• Refunds: Eligible based on our Return Policy. Approved refunds will be processed to the original payment method within 5-10 business days.

• Order Cancellations: Orders can be canceled within 24 hours of placement for a full refund. Once shipped, the return policy applies.

• Subscription Cancellations: If you subscribed to a service, you may cancel anytime before the next billing cycle to avoid charges.

6. Chargebacks & Dispute Resolution

• If you believe a payment was made in error, please contact us first at info@trapx.io before initiating a chargeback.

• Unresolved chargebacks may result in account suspension or restricted future purchases.

7. Changes to Payment Policy

TrapX reserves the right to update this policy at any time. Changes will be posted on this page with the "Last Updated" date.

8. Contact Us

For any payment-related inquiries, please reach out to us: Email: info@trapx.io
Support Hours: Monday - Friday, 9 AM - 5 PM (GMT)