FAQ

This section provides answers to common questions about TrapX, including setup, operation, and troubleshooting.

1. What is TrapX and how does it work?

TrapX is an AI/ML-powered smart mice trap attachment that uses an Inertial Measurement Unit (IMU) to track movement. Its machine learning model processes data in real-time and detects specific movement patterns. Once a mouse is caught, TrapX instantly sends alerts via SMS, app notifications, or email.

2. What types of movements can TrapX detect?

TrapX is designed to detect rodent trap activity, including a trap being triggered and movement inside the trap. Its sensitivity settings can be adjusted to minimize false alerts.

3. How do I install TrapX?

Installation is simple and involves three steps:

• Attach the TrapX device to your existing trap.

• Power on and charge the device.

• Set up notifications via the TrapX app. A full installation guide is included in the user manual.

4. Does TrapX require a Wi-Fi connection?

Yes, TrapX requires a stable Wi-Fi connection for real-time data transmission and notifications. Some models may support cellular networks for areas without Wi-Fi.

5. Can TrapX be used outdoors?

TrapX can be used outdoors if placed in a weather-protected area. However, it is primarily designed for indoor use. Check the device specifications for weatherproofing details.

6. How do I receive alerts from TrapX?

TrapX can send real-time alerts through:

• SMS notifications

• Email alerts

• Push notifications via the TrapX mobile app During setup, you can choose your preferred notification method.

7. Is TrapX compatible with smart home devices?

TrapX may be compatible with select smart home ecosystems. Please check the product specifications for supported integrations with systems like Amazon Alexa, Google Home, or NoLix.AI.

8. How do I update the firmware or software for TrapX?

Firmware updates are delivered automatically over the internet. You can also check for updates manually through the TrapX app or web dashboard.

9. What should I do if TrapX is not working correctly?

If you experience issues:

1. Check your Wi-Fi connection and ensure TrapX is connected.

2. Restart the device by powering it off and on.

3. Refer to the troubleshooting guide in the user manual. If the issue persists, contact info@trapx.io.

10. How secure is the data collected by TrapX?

TrapX employs encryption and secure data transmission protocols to protect user data. Regular software updates help maintain high security standards.

11. Can TrapX be integrated with the NoLix.AI platform?

Yes, TrapX is designed for seamless integration with NoLix.AI, enhancing its functionality for centralized pest control monitoring.

12. How long does the battery last after a full charge?

A fully charged TrapX battery lasts 4-6 months, depending on usage frequency and alert settings.

13. How do I enable alerts for my device?

To enable alerts:

1. Go to the device list in the TrapX app.

2. Tap the three dots on the right side of the device name.

3. Enable alerts (The background will turn green when active).

14. How do I contact customer support?

For assistance, reach out to us: 

Email: info@trapx.io

Address: 7925 Silverton Ave #510, San Diego, CA 92126

FCC ID for compliance: 2AC7Z-ESP32.

If you have additional questions, feel free to contact our support team!