Return & Refund Policy

At TrapX, we strive to provide the best experience for our customers. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Return Eligibility

We accept returns for unused and undamaged products within 30 days of the delivery date. To qualify for a return:

  • The item must be in its original packaging with all accessories included.
  • It must be unused, undamaged, and in resalable condition.
  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for returns:

  • Items returned after 30 days from the delivery date.
  • Products that have been used, damaged, or altered.
  • Items purchased on final sale or promotional discounts.
  • Gift cards or downloadable software.

3. How to Initiate a Return

To start a return, follow these steps:

  • Contact Us at avi@trapx.io with your order number and reason for return.
  • Our support team will provide you with a Return Authorization (RA) Number and return instructions.
  • Ship the item back to the address provided in our response.
  • Once received, we will inspect the item and process your refund within 5-7 business days.

4. Refund Process

  • Refunds will be issued to the original payment method.
  • If approved, the refund may take 3-10 business days to reflect in your account.
  • Shipping fees (if applicable) are non-refundable.
  • If the return does not meet our policy criteria, we may deny the refund or issue a partial refund.

5. Exchanges

  • If you received a defective or incorrect item, we will replace it at no extra cost.
  • Contact us at avi@trapx.io with photos of the issue for a fast resolution.

6. Damaged or Missing Items

  • If your item arrives damaged or if there are missing components, please contact us at avi@trapx.io within 48 hours of delivery.
  • We may require photos of the damaged package to file a claim with our shipping carrier.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your return.

8. Order Cancellations

  • You can cancel your order within 24 hours of placing it for a full refund.
  • If the order has already shipped, you will need to follow the return process.

9. Contact Us

For any return, refund, or exchange inquiries, please reach out to us at:

📧 Email: avi@trapx.io
📍 Support Hours: Monday - Friday, 9 AM - 5 PM (GMT)

We appreciate your trust in TrapX and are committed to ensuring your satisfaction!