Return & Refund Policy

At TrapX, we strive to provide the best experience for our customers. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Return Eligibility

We accept returns for unused and undamaged products within 30 days of the delivery date. To qualify for a return:

• The item must be in its original packaging with all accessories included.

• It must be unused, undamaged, and in resalable condition.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for returns:

• Items returned after 30 days from the delivery date.

• Products that have been used, damaged, or altered.

• Items purchased on final sale or promotional discounts.

• Gift cards or downloadable software.

3. How to Initiate a Return

To start a return, follow these steps:

1. Contact Us at info@trapx.io with your order number and reason for return.

2. Our support team will provide you with a Return Authorization (RA) Number and return instructions.

3. Ship the item back to the address provided in our response.

4. Once received, we will inspect the item and process your refund within 5-7 business days.

4. Refund Process

• Refunds will be issued to the original payment method.

• If approved, the refund may take 3-10 business days to reflect in your account.

• Shipping fees (if applicable) are non-refundable.

• If the return does not meet our policy criteria, we may deny the refund or issue a partial refund.

5. Exchanges

• If you received a defective or incorrect item, we will replace it at no extra cost.

• Contact us at info@trapx.io with photos of the issue for a fast resolution.

6. Damaged or Missing Items

• If your item arrives damaged or if there are missing components, please contact us at info@trapx.io within 48 hours of delivery.

• We may require photos of the damaged package to file a claim with our shipping carrier.

7. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your return.

8. Order Cancellations

• You can cancel your order within 24 hours of placing it for a full refund.

• If the order has already shipped, you will need to follow the return process.

9. Contact Us

For any return, refund, or exchange inquiries, please reach out to us at: 📧 Email: info@trapx.io
📍 Support Hours: Monday - Friday, 9 AM - 5 PM (GMT)

We appreciate your trust in TrapX and are committed to ensuring your satisfaction!