Return & Refund Policy
At TrapX, we strive to provide the best experience for our customers. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.
1. Return Eligibility
We accept returns for unused and undamaged products within 30 days of the delivery date. To qualify for a return:
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The item must be in its original packaging with all accessories included.
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It must be unused, undamaged, and in resalable condition.
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Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
Certain items are not eligible for returns:
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Items returned after 30 days from the delivery date.
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Products that have been used, damaged, or altered.
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Items purchased on final sale or promotional discounts.
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Gift cards or downloadable software.
3. How to Initiate a Return
To start a return, follow these steps:
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Contact Us at info@trapx.io with your order number and reason for return.
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Our support team will provide you with a Return Authorization (RA) Number and return instructions.
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Ship the item back to the address provided in our response.
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Once received, we will inspect the item and process your refund within 5-7 business days.
4. Refund Process
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Refunds will be issued to the original payment method.
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If approved, the refund may take 3-10 business days to reflect in your account.
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Shipping fees (if applicable) are non-refundable.
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If the return does not meet our policy criteria, we may deny the refund or issue a partial refund.
5. Exchanges
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If you received a defective or incorrect item, we will replace it at no extra cost.
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Contact us at info@trapx.io with photos of the issue for a fast resolution.
6. Damaged or Missing Items
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If your item arrives damaged or if there are missing components, please contact us at info@trapx.io within 48 hours of delivery.
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We may require photos of the damaged package to file a claim with our shipping carrier.
7. Return Shipping Costs
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Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
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We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your return.
8. Order Cancellations
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You can cancel your order within 24 hours of placing it for a full refund.
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If the order has already shipped, you will need to follow the return process.
9. Contact Us
For any return, refund, or exchange inquiries, please reach out to us at: 📧 Email: info@trapx.io
📍 Support Hours: Monday - Friday, 9 AM - 5 PM (GMT)
We appreciate your trust in TrapX and are committed to ensuring your satisfaction!